Complaints Procedure

Autistic UK CIC is committed to maintaining a reliable and transparent relationship with its stakeholders and the wider public.

On the rare occasions that any part of our operations does not meet your expectations, we have implemented a procedure designed to minimise the inconvenience to our clients and to resolve any complaint in a speedy and satisfactory manner. It is the policy of Autistic UK CIC that all complaints are taken seriously and are dealt with in a uniform way.

We can be contacted in these ways;

Email: info@autisticuk.org

Webform: Use the contact form below

In writing: address to ‘CGSC’ at the address below

All complainants will receive an acknowledgment of the complaint within 2 working days of the receipt. A proposed resolution to the complaint will be issued to the complainant within 10 working days (or 20 working days if it’s a particularly complex or technical response). If, for any reason, there is an unavoidable delay in issuing a response to the complaint, the client will be informed and a new deadline issued/agreed.

All complaints will be dealt with by the Complaints and Grievances sub-committee and a named person will be allocated on receipt of your complaint. If complainants have questions, queries or if they wish to enquire about the progress of a complaint, they can contact their named person.

Should any complainant be dissatisfied with the handling of a complaint at any time, they should initially inform their named person, who will then escalate the matter appropriately where necessary.

If you remain dissatisfied having followed all the stages of the above, please write to:

Operations Director
Autistic UK CIC
45 Station Road
Polegate
East Sussex
BN26 6EA

Should you have any comments or feedback, we would welcome them. Please send them to the Operations Director at the address above.

 

Complaints to the Office of the Regulator of Community Interest Companies (RCIC)

In the event that you remain dissatisfied, if you are an eligible complainant (as defined by RCIC), you can refer your complaint to the RCIC, free of charge.

For more information please contact the RCIC at:

CIC Regulator
1st Floor
Companies House
Crown Way
Cardiff
CF14 3UZ
or;

Call 24-hour voicemail service on 029 2034 6228 

Email cicregulator@companieshouse.gov.uk.

Full details can be found at How to Complain to the CIC Regulator